Privacy Policy

At SUFFOLK LATCH COMPANY, your privacy matters to us. This policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase. To ensure compliance with data protection regulations and to safeguard your personal information, we have appointed a dedicated Data Protection Officer.

Katrina Eady
Data Protection Officer
📧 dpo@suffolklatchcompany.co.uk

Privacy Policy – What We Collect

We may collect the following information for the purposes of completing your order:

• Your name
• Your contact information including your home/billing address
• Your email address
• Your telephone number
• Your credit/debit card details should you choose to make a purchase from us

All card payments are processed securely by our payment partners (Shopify Payments or PayPal). We do not store or have access to your full payment card information. If you make an additional purchase, you will need to re-enter your card details for each order placed.

Privacy Policy – Your Details

In accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the information given by you at the time of placing your order is used:

• To administer your account and help process your order
• For internal record keeping
• To improve our products and services
• To contact you via email (if you have agreed to email marketing) regarding SUFFOLK LATCH COMPANY products or offers

We will only contact you by telephone if you have requested this or if there is a query regarding your order.

If you have any concerns regarding any details we may hold about you, please contact dpo@suffolklatchcompany.co.uk.

Privacy Policy – Third Parties

Unless it's necessary for operational reasons (for example, for the delivery of an order via a courier, or to provide your email address to request a product review), we will not disclose your details to any third parties. We will never disclose your payment details to third parties. We do not sell, rent, or exchange customer details for marketing purposes.

Privacy Policy – Customer Consent

By creating an account on our website, you have the option to consent to the information you provide being processed for any of the above purposes. You can unsubscribe from marketing or delete your account details at any time.

Please call us on 01787 277277 or email dpo@suffolklatchcompany.co.uk if you have any queries regarding your account or email marketing preferences.

Privacy Policy – Cookies

Cookies are small files of letters and numbers stored on your computer when you visit web pages (if you choose to accept them). We do not store personally identifiable information in the cookies we create.

We use cookies for the following reasons:

• To ensure that your shopping basket and orders work correctly
• To collect site visitation statistics, allowing us to analyse how visitors use our website

For more details about the cookies we use, please see our Cookie Policy.

Privacy Policy – Security

At SUFFOLK LATCH COMPANY we take your online security very seriously.

When you place your order, you will notice that pages which collect your payment data begin with the address https://suffolklatchcompany.com. The secure server software encrypts all information, including credit card numbers, passed between your browser and the server.

We comply with applicable data protection legislation to ensure that your personal information is kept secure and processed fairly and lawfully.

We are registered with Yotpo Reviews and abide by its terms and conditions.

To check the security of our website, look in your browser window when you fill in your payment details. You will see an unbroken key or closed lock symbol, showing that encryption is active and your information is secure. For security reasons, we strongly recommend that you do not send credit card numbers by standard email but use the secure facility provided on this website.